Your Repair and Maintenance Professional

With more than 20 years of experience in property maintenance and operations, Jonathon brings seasoned leadership and a meticulous standard of care to every home his company serves. His career began in 2004 at a prominent local resort, where his work ethic and technical expertise led to his promotion to Chief Engineer and Assistant Property Manager.

He later went on to serve as Director of Maintenance for a multi-million-dollar waterpark, overseeing complex facilities and large-scale operations — experience that continues to shape the disciplined, systems-driven approach his clients value today.

After recognizing the growing need for dependable, professional property care throughout the Outer Banks, Jonathon founded Coastal Customs and Services in 2021. By the following year, he made the decisive move to leave his salaried leadership role and fully dedicate himself to building a company homeowners could trust without hesitation.

Today, Jonathon remains actively involved in operations, ensuring that every project reflects the level of professionalism, discretion, and reliability that discerning property owners expect.

 As Co-Founder and Director of Operations, Ashley plays a central role in delivering the seamless, high-touch service Coastal Customs and Services is known for. She develops internal procedures, oversees client communication, and ensures that every aspect of the customer experience reflects the company’s commitment to professionalism and reliability.

Known for her exceptional attention to detail and organizational leadership, Ashley manages administrative operations, digital presence, and client relations with precision. Her proactive approach helps homeowners feel informed, supported, and confident in the care of their property.

While guiding daily operations behind the scenes, Ashley also works directly with clients in the field — reinforcing the company’s hands-on philosophy and dedication to service at every level.